What you need to know...

Where is the Urgent Care located?  Currently, there are several care providers located in the St. Cloud area. Which provider you see will vary depending upon availability, type of insurance you have, and your location. Most of our providers are located on or near a bus line.

What are the hours?  The phone is answered from 8am to 7pm and you will be able to schedule an appointment when you call.  Appointment times will vary based upon provider but most will occur during normal business hours with a few exceptions.

Do you take insurance?  How much does it cost?  Final cost to you will depend upon your insurance coverage and the provider's fee schedule. Our providers accept most forms of insurance including medical assistance. If you do not have insurance we do have providers who will do cash pay and even work out a payment schedule or fee appropriate for your income level if need be. 

Do you see children?  Yes, our providers have members on staff who specialize in a wide range of specialties including children, families, LGBTQ community, trauma victims, and even have the ability to serve the deaf and hard of hearing individuals as well.

Do you have a psychiatrist on staff?  At the moment, we do not have one in our network. That is something we are working towards but, as you probably know, there is a great shortage of psychiatrists in our area.  However, our providers do work with your primary doctor to get you prescriptions should they be needed.

Is this a "hotline" to get help?  No, this is not a hotline, rather a network of providers who have agreed to set aside a block of appointments each day to see people who are in a heightened mental health episode.  When you call the number you are calling to schedule an appointment at a provider.

I can't get in to see my normal doctor for 6 weeks. Can I just make an appointment thru Urgent Care so I don't have to wait?  You should think of and use the Urgent Care for Mental Health in much the same way you use urgent care for your physical health. You wouldn't go to urgent care to get a flu shot or physcial and you wouldn't go to urgent care if you were having a heart attack. You go to urgent care because of an acute illness or injury that requires quick medical attention but does not rise to the level of an emergency visit.  The same holds true on the mental health side. You should not go to urgent care for med checks or your normal talk therapy appointment and if you are considering harming yourself or others you should contact a crisis line, call 911 or go to the hospital. However, if you are experiencing an acute or heightened mental health episode that does not rise to an emergency but cannot and should not wait those 6 weeks to see your regular doctor then you should contact us. You must use your best judgement keeping in mind there are a limited number of slots available per week.

How does the Urgent Care for Mental Health program work? How come you can see me in 2 days but it takes 2 months everywhere else?  The Urgent Care program takes a unique approach to providing mental health care in our community.  No singular entity owns or runs the program. The idea was conceived by The Beautiful Mind Project who has partnered with several care providers in our community.  The Beautiful Mind Project's role is to market and promote the service as well as adding additional providers to the network.  The providers simply run their practice as they always have and see the patients the program generates.  In exchange for getting these referrals they agree to reserve several appointments per day to see Urgent Care patients. The providers also make a donation each month to The Beautiful Mind Project to help fund the marketing programs.  With this concept, no one provider has to take on the role of being the community's Urgent Care provider, which can be costly to run and manage on a large scale. Rather we take a community approach to solve the problem of long wait times with multiple providers taking on a smaller, but extremely important, role.  It is a model that is unique and the only one of it's kind that we can find in the country. 

I work with an organization that serves a population that could benefit from this service. How do I find out additional information?  You can contact Marc Van Herr, Executive Director of The Beautiful Mind Project at 320-266-8082.  If you have questions regarding specific types of care or treatment Mr. Van Herr will put you in contact with an appropriate care provider.

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